Privacy Policy
Last Updated: January 2025
At Lock and Keys, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or request locksmith services.
1. Information We Collect
1.1 Personal Information
- Your name
- Mobile number / WhatsApp number
- Location shared for service
- Details about your lock or key issue
1.2 Automatically Collected Data
- IP address
- Browser type
- Device information
- Pages visited & time spent
1.3 WhatsApp & Call Information
- Your phone number
- Chat history related to service
- Any service details you share
2. How We Use Your Information
- To provide locksmith and key services
- To communicate about your service request
- To improve our customer experience
- For verification and safety
Your information is never sold to any third-party marketing companies.
3. Sharing of Information
We may share your data only with:
- Our verified locksmith technicians
- Technology partners (hosting, analytics, WhatsApp API)
- Law enforcement, if legally required
4. Data Protection
We take strong measures to keep your data secure, including encrypted communication, secure servers, and restricted internal access.
5. WhatsApp Communication Policy
By clicking the WhatsApp button on our website, you consent to receiving service-related messages and communication for support.
6. Cookies
Our website uses cookies to enhance your experience. You may disable cookies in your browser settings if preferred.
7. External Links
We may link to services like Google Maps or WhatsApp. We are not responsible for their privacy practices.
8. Your Rights
- Request data deletion
- Update information shared with us
- Ask what data we have stored
- Stop receiving communication
9. Contact Us
If you have questions about this Privacy Policy, you may contact us at:
Lock and Keys
5, Haralur Main Rd, Opp. Indian Oil Petrol Pump,
HSR Layout, Bengaluru – 560102
📞 98441 14614
💬 WhatsApp: 98441 14614
10. Changes to This Policy
We may update this policy as needed. Any changes will be posted on this page with the updated date.